ROWVEXA / SUPPORT

Support

Help with extraction, reviewing results and purchases.

Extracting records

Paste text or import TXT/Markdown, define fields, then select Extract records. Only use content you are authorised to send for AI processing.

Requesting a refund

Read the refund policy and keep your purchase reference, amount and issue.

Refund policy ↗

Cancelling a service period

Read the cancellation policy. Fixed-term periods do not renew automatically.

Cancellation policy ↗

Recovering your work

Export before closing or refreshing. After an extraction error, review the message, shorten the source if needed, then retry. Cancelling stops waiting; a model request already sent may still finish.